FAQs

What Is Your Cost Per Session

I offer 4 grief coaching Packages

Single Session — $80 + HST

3-Session Package — $280 + HST

6-Session Package — $800 + HST

8-Session Package — $1,500 + HST

I also offer a free 45-minute discovery call.

Who are your clients?
I offer my services to adult men and women over 20 who are experiencing bereavement and grief. 

What types of ‘loss’ do your clients experience?
Losses include the death of a loved one, a person, or a pet, as well as reproductive loss, infertility, and traumatic loss. I also work with clients who are caregivers to a terminally ill loved one or family member, and others who are newly diagnosed with a chronic illness, whether terminal or severe.

What is your treatment approach?
I believe in active inclusivity and meeting my clients where they are in their grief.

I never rush anyone’s learning and healing or use a ‘one size fits all’ approach or talk in confusing grief jargon or psychobabble.

I use an integrative and holistic approach that is Person-Centred and Solution-Focused, combining Motivational Interviewing, insight, empathy, and education.

Do you provide services outside Ontario and Canada?
Yes, being a virtual coach allows me to accept clients in Toronto, Ontario and across Canada and throughout the US.

Do you offer in-person sessions?
No, virtually through Zoom. My clients have embraced online therapy for its convenience and accessibility, so I have no plans to return to in-person counselling at the office for now.

How do I schedule my first appointment?
You’re welcome to schedule a free 15-minute discovery call by emailing me at jennifer@yoursanctuaryingrief.com and I will get back to you within 24 hours.

How often can I book with you?
You can book with me as often as you need to.

Since I know grief can be a continuous journey, I’m here for you whenever you need some support. Feel free to book a session or reach out any time you’re feeling stressed, overwhelmed, or simply need someone to talk to. Just send me an email or a text, and I’ll get back to you within 24 hours to chat and set up a time to Zoom.

Does online coaching work?
We will connect through Zoom to make it easy and convenient for you. Reach out to schedule your appointment, and several days before our 1:1 session, I will send you a Zoom link. A gentle reminder is to think of our Zoom meeting exactly like visiting my office in person—make sure you’re in a peaceful, private space where you can relax and speak freely.

Are there any benefits to virtual coaching vs. in-person?
Yes. Here are 6 benefits:

The privacy and safety of my clients are of top priority. And that is why my Zoom sessions adhere to the same strict privacy and safety protocols as they do for in-person visits, ensuring you feel secure and cared for.

Online Coaching Can Be as Effective as In-Person: Research shows that online therapy can be just as effective for people dealing with bereavement and grief as in-person therapy.

More time…. Less travel: Now you have the time! In today’s busy world, fitting in an appointment can be tough, with travel time and work/life demands often adding to the stress of scheduling and then travelling to and from the appointment.

Online coaching removes all the worry and mental gymnastics —it’s all about convenience. You can easily ‘log in’ to your session from anywhere, even if you’re on the go. This flexibility makes it easier to prioritize your well-being without the extra hassle.

Comfort: Sharing your thoughts, feelings, and emotions can be challenging at times. When you add the experience of meeting your counsellor/ therapist in an office, it might feel even more uncomfortable. That’s where online counselling comes in—it offers you the flexibility to choose a location where you feel most at ease. This way, you can genuinely feel comfortable and safe when sharing.

Online coaching can help ease any worries about attending therapy sessions, like feeling uncomfortable in waiting rooms or fearing you might see someone you know. It makes it more comfortable to get the support you want, more comfortable and accessible.

Affordability: Virtual sessions often have lower overhead costs, such as not needing to rent office space, buy furniture and equipment, or hire support staff. This means I can offer more affordable session fees to clients.

Accessibility Guaranteed: No matter what the day brings—whether it’s your body, your mind, or even the weather—virtual counselling remains reliable and unaffected. Plus, computers are well-equipped to handle any technical glitches that might come up.

What happens during our first appointment?
It’s a warm, welcoming and safe space for you to freely share your story—your grief, who passed away, and what that journey was about for you. It’s also time for me to get to know you better and to understand your grief more deeply.

How do I know if I need grief coaching?
Check all of the statements that apply to you right now:
[] Crying or sobbing more than usual.
[] Consciously holding in your feelings due to fear of being too vulnerable.
[] Lack of focus at work or home.
[] Problems with being short-tempered.
[] Oversleeping or insomnia.
[] Angrier than usual.
[] Struggling with guilt, shame and regret.
[] Extra energy or less energy than usual.
[] Isolating from friends and family members.
[] Forgetfulness
[] Replaying death scenes in your mind repeatedly and involuntarily
[] Eating more than usual or not eating enough
[] Worrying all the time.
[] Feelings of loneliness.
[] Feelings of abandonment.
[] Long-lasting shock/disbelief, feeling surreal about the death
[] No motivation. Not getting out of bed.
[] Feeling stuck or “frozen.” You cannot see if your grief is changing.

If any of these statements resonate with you, it might be helpful to consider grief coaching. Grief can feel overwhelming, and having someone there to sit with you, hold space for your feelings, and guide you through processing your loss can be just what you need to gain control and perspective. I’m here to offer you wisdom and coping tools that can really bring balance, harmony, and hope into your ‘new’ life after grief.

How many times a week do I need to see you? How long will I need grief coaching?
That is usually something you will feel and know for yourself. I can only understand your grief; I cannot live it. Only you know what you feel is still affecting you and what you want to work on.

It’s important to remember that grief coaching is quite different from other types of therapy. We’re here to support you through your unique journey with grief. You might find yourself seeing me mainly during special moments that bring up big feelings, like the anniversary of their passing, birthdays, holidays, or when you’re deciding what to do with their belongings. At first, you might come in weekly as you navigate the early months of grief. Over time, as you start feeling more stable, our visits might become less frequent—perhaps once a month—and eventually, you may feel confident managing your grief on your own, reaching out only when those feelings become especially intense.

My hope is that we see each other less often because our time together has helped you understand your grief, and the tools I have shared with you have allowed you to regain control of your feelings and see life with hopefulness and less sorrow.

My Disclaimer & Privacy Policy

Not A Crisis/Emergency Service
Jennifer Masters, specializing in Grief and Bereavement Counselling, does not offer crisis intervention or emergency services. Should you be facing a mental health emergency, be in immediate danger, or be contemplating suicide, please get in touch with 911, proceed to the nearest hospital emergency room in Toronto, or contact the Gerstein Crisis Centre at 416-929-5200.

Purpose of Grief Counselling
Grief counselling aims to offer support, coping mechanisms, and psychoeducational resources related to loss. It should not be considered a replacement for professional medical advice, diagnosis, or treatment for clinical mental health conditions, including clinical depression or PTSD.

No Guarantee of Results
Grief is a profound and personal experience. While I strive to offer a secure and therapeutic environment, I cannot guarantee particular outcomes, emotional conditions, or a specific timeline for recovery.

Confidentiality and Legal Limitations
All sessions are conducted with strict confidentiality. Nevertheless, as a Registered Grief Counsellor in Ontario, I am compelled by both legal and ethical obligations to disclose information under the following circumstances:

Reasonable suspicion of child abuse or neglect.

Imminent risk of harm to oneself or others.

Sexual abuse perpetrated by a regulated health professional.

Legal subpoena issued by a court of law.

Virtual Services
Services delivered remotely are conducted via a secure, PIPEDA-compliant platform. Although security measures are in place, I cannot ensure absolute confidentiality of information transmitted over the internet.

Professional Scope
I am a Registered Grief and Bereavement Counsellor licensed to practice in Ontario. My services are not a substitute for psychiatry, medical advice, or crisis counselling.

By booking a session, you acknowledge that you have read and agreed to this disclaimer.