Not A Crisis/Emergency Service
Jennifer Masters, specializing in Grief and Bereavement Counselling, does not offer crisis intervention or emergency services. Should you be facing a mental health emergency, be in immediate danger, or be contemplating suicide, please get in touch with 911, proceed to the nearest hospital emergency room in Toronto, or contact the Gerstein Crisis Centre at 416-929-5200.
Purpose of Grief Counselling
Grief counselling aims to offer support, coping mechanisms, and psychoeducational resources related to loss. It should not be considered a replacement for professional medical advice, diagnosis, or treatment for clinical mental health conditions, including clinical depression or PTSD.
No Guarantee of Results
Grief is a profound and personal experience. While I strive to offer a secure and therapeutic environment, I cannot guarantee particular outcomes, emotional conditions, or a specific timeline for recovery.
Confidentiality and Legal Limitations
All sessions are conducted with strict confidentiality. Nevertheless, as a Registered Grief Counsellor in Ontario, I am compelled by both legal and ethical obligations to disclose information under the following circumstances:
Reasonable suspicion of child abuse or neglect.
Imminent risk of harm to oneself or others.
Sexual abuse perpetrated by a regulated health professional.
Legal subpoena issued by a court of law.
Virtual Services
Services delivered remotely are conducted via a secure, PIPEDA-compliant platform. Although security measures are in place, I cannot ensure absolute confidentiality of information transmitted over the internet.
Professional Scope
I am a Registered Grief and Bereavement Counsellor licensed to practice in Ontario. My services are not a substitute for psychiatry, medical advice, or crisis counselling.
By booking a session, you acknowledge that you have read and agreed to this disclaimer.